Ordo Terms of Service

Welcome to Ordo! These Terms of Service (“Terms”) govern access to and use of the websites, mobile applications, ordering platform, and meal services (collectively, the “Services”) provided by Ordo Inc. and its affiliates, including Ordo School Lunch LLC (“Ordo,” “we,” or “us”). Parts A and E apply to everyone. Parts B, C, and D add terms for families, schools, and chef partners, respectively. By creating an account, placing an order, or otherwise using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

If you have a signed agreement with Ordo, such as a vended meals or food service agreement (schools) or a partnership agreement (chef partners), that agreement controls if it conflicts with these Terms. Our Privacy Policy describes how we collect, use, and share information, and is incorporated into these Terms.

PLEASE NOTE: Section 18 contains an arbitration agreement and class action waiver. You and Ordo agree to resolve disputes through binding individual arbitration rather than in court. Please review it carefully.

1. Accounts

You must be at least 18 years old and legally able to agree to these Terms to create an account. If you use the platform for a school or business, you confirm you have the authority to accept these Terms on its behalf. You agree to provide accurate account information, keep it up to date, and keep your login credentials secure. You are responsible for all activity under your account, including by users you authorize. Contact us right away if you believe your account has been accessed without authorization. We may suspend or close accounts that violate these Terms.

Electronic communications. By creating an account, you consent to receive transactional communications from us electronically, including by email, text message, and in-app notices, about things like your account, orders, and payments; these are part of doing business with us. Separately, if you agree to receive them, we may send promotional messages, and you can opt out at any time using the unsubscribe or reply instructions provided. Agreeing to promotional messages is never a condition of buying anything. You agree that electronic notices satisfy any requirement that communications be in writing. Message and data rates may apply to texts.

2. Platform License

As long as you follow these Terms, we give you permission to access and use the platform: a limited, revocable, non-exclusive license that you may not transfer, share, or sublicense. We may update the platform over time. The platform and everything behind it (the software, technology, systems, tools, know-how, content, and Ordo's names, logos, and trademarks) belong to Ordo, and our marks may not be used without our prior written permission.

3. Acceptable Use

Please use the platform as intended. You agree not to copy, modify, sell, or distribute the platform or build derivative works from it; reverse engineer or attempt to extract its source code (except where the law expressly allows it); interfere with or disrupt the platform; attempt to access accounts or systems without authorization; upload malicious code; or use the platform for anything unlawful or infringing. We may suspend or end access for violations of these Terms.

4. Your Content and Data

The data and content you submit through the platform (“Your Data”) stays yours, and you're responsible for making sure it's accurate, lawful, and yours to share. You give Ordo permission to use Your Data to provide and improve the Services. We may also create and use anonymized, aggregated data and analyses drawn from use of the platform, for things like product improvement, analytics, and marketing, so long as they don't identify you, your child, or your organization. How we handle personal information is described in our Privacy Policy.

Feedback

If you send us ideas, suggestions, or other feedback about the Services, we're free to use it, forever and for any purpose, without any obligation or payment to you.

5. Chef Partners; Disclaimers

Chef partners

Ordo may work with independent chef partners, such as local kitchens and catering businesses, to help prepare, package, or deliver meals. Chef partners run their own businesses; they are not employees or agents of Ordo. Where a chef partner is involved, it is responsible for the condition and quality of its ingredients; the proper storage, handling, and preparation of food at safe temperatures; its staff, facilities, and delivery operations; and the accuracy of any food safety, dietary, or allergen information it provides. To the maximum extent the law allows, Ordo is not liable for anything a chef partner does or fails to do, including any food safety or operational failures.

Allergens

The platform displays menu descriptions and dietary labels, and lets you record allergies and preferences on your account. We and our chef partners make good-faith efforts to accommodate common allergies and dietary needs, and labels reflect the ingredient information available to us at the time. Even so, meals are prepared in kitchens that may also handle major allergens (milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybeans, and sesame), and no label, filter, or kitchen practice can make a meal guaranteed allergen-free or eliminate the possibility of cross-contact. Labels are an aid, not a guarantee. It is up to you to review meal information and decide whether a meal is right for you or your child. If you or your child has a serious allergy, take the precautions you normally would, including talking with your doctor, contacting us with questions before ordering, and skipping any meal you are unsure about. Nothing in these Terms limits a student's right to meal modifications for a disability under their school's meal program; those requests are handled with your school, and we support our partner schools in providing them.

No warranties

We work hard on the Services, but to the maximum extent the law allows, they and the meals are provided “as is” and “as available,” without warranties of any kind, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We don't promise the platform will always be available or error-free.

6. Third-Party Services and Links

The platform may contain links to or integrations with third-party websites and services. We do not control and are not responsible for third-party content, terms, or privacy practices. When you leave the platform, the third party's terms and policies govern.

7. Ordering Meals

Parents, guardians, and other customers can use the platform to view menus, place and manage meal orders, and pay for meals. When you order through the platform, Ordo is the seller of your meals, and your payments are made to Ordo for meals and related services we provide. Meals may be prepared and delivered with the help of independent chef partners, as described in Section 5.

Menus and substitutions

Because meals are made fresh daily, a meal may vary somewhat from its description or photo, and menu items and ingredients depend on what is available. We may substitute an item of comparable type and value when needed, and we will make reasonable efforts to honor the dietary preferences on your account when substituting. Menu descriptions may be updated and errors corrected at any time.

8. Your Ordo Balance

You may load funds to your account in advance to purchase meals (your “Ordo Balance”). Your Ordo Balance may only be used to purchase meals and related services from Ordo through the platform. It is not a bank account, does not earn interest for you, cannot be transferred to other users, and cannot be used anywhere other than the Ordo platform.

Credits

Your Ordo Balance may be credited through funds you add by card or bank transfer, refunds we issue as balance credits, and promotional or goodwill credits we may grant. Promotional credits have no cash value, are not refundable or withdrawable, cannot be transferred, sold, or redeemed for cash, may be subject to eligibility conditions, and may expire as stated when granted. We may change or discontinue any promotion at any time.

Debits

Your Ordo Balance is debited when you place orders and for any adjustments or amounts you owe us. When paying with your balance, promotional credits are applied first, followed by funds you added. You can view your balance and transaction history in your account at any time.

9. Refunds and Balance Withdrawals

Refunds default to your balance

Unless stated otherwise, refunds are issued as credits to your Ordo Balance so they are immediately available for future orders.

You can always get your money back

Funds you added to your Ordo Balance (excluding promotional credits) are refundable. You may request a refund of your unused added funds at any time through your account or by contacting support. Refunds of added funds are issued only to the original payment method and typically arrive within 5–10 business days, depending on your bank. We do not issue refunds in cash or to a different card or account. Funds committed to upcoming orders become refundable once those orders are canceled.

Account closure

If you close your account, we will refund your remaining added funds to your original payment method. Unclaimed balances are handled in accordance with applicable unclaimed property laws.

10. Order Changes, Cancellations, and Issues

You may cancel or change an individual meal order at no charge any time before 12:00 AM (midnight) local time on the day of delivery, and canceled orders are refunded to your Ordo Balance. Same-day cancellations are generally not eligible for refunds, except as required by law. Large or bulk orders may not be cancellable in the same way; if you need to change a large order, please contact support and we will do our best to help. If a school is closed due to weather, emergency, or other events outside our control and meals cannot be delivered or served, affected orders may be refunded; please contact support.

If there is a problem with your order, such as a food safety issue, a missing or incorrect item, or a delivery that is significantly late, please report it through the platform or to our support team promptly. Verified issues will be refunded to your Ordo Balance. Refunds are not available for personal taste preferences, portion sizes, or errors in the account information you provided, though we still want to hear your feedback.

11. Payments and Fees

You confirm that any payment method you provide is yours to use, and you authorize us and our payment processors to charge it for orders you place and amounts you owe. If a payment method cannot be verified or a charge fails, we may suspend or cancel the affected orders until the issue is resolved, subject to any meal charge policies of your school's meal program. Prices are in U.S. dollars; applicable taxes and disclosed fees are additional. We always offer at least one way to pay for school meals free of charge, and any fees associated with a particular payment method will be disclosed before you pay. Prices and menus may change from time to time and can vary by school and program.

12. School Use of the Platform

Schools and school food authorities may use the platform to manage menus and orders, track participation and other program metrics, maintain production and compliance records, and administer their meal programs. School accounts may be used only by authorized personnel, and the school is responsible for managing its users' access.

13. Service Agreements and Program Compliance

Meal services, pricing, invoicing, and payment terms for schools are set out in the vended meals, food service, or other written agreement between the school and Ordo, which governs those matters. Each party is responsible for its own obligations under applicable child nutrition program requirements (such as NSLP, SBP, and CACFP), and Ordo will provide records and documentation as required under the parties' agreement. Schools are responsible for the accuracy of enrollment, roster, and eligibility information they provide, and for restricting access to student eligibility information to personnel with a legitimate need to know.

14. Chef Platform Access; Independent Status

Chef partners may access the platform solely to perform their obligations under their partnership or other written agreement with Ordo, and only during the term of that agreement. The platform license in Section 2 applies to authorized users designated by the partner, and the partner is responsible for all activity conducted through its accounts.

Chef partners run their own businesses as independent contractors; nothing in these Terms makes a chef partner an employee, agent, joint venturer, or franchisee of Ordo. As described in Section 5 and in the partnership agreement, each chef partner is responsible for the safety and quality of the meals it produces (including ingredient condition, safe storage, handling, and preparation, allergen disclosures, and delivery performance) and for its own staff, facilities, insurance, taxes, and legal compliance.

15. Partner Data

“Partner Data” means data a chef partner (or someone on its behalf) submits through the platform. Partner Data stays the partner's, and the partner is responsible for making sure it's accurate, lawful, and theirs to share. Partners give Ordo permission to use Partner Data to provide and improve the platform, and Section 4's aggregate data terms apply. Orders, menus, pricing, delivery obligations, and payment terms between Ordo and chef partners are governed by the partnership agreement.

16. Limitation of Liability

To the maximum extent the law allows, Ordo (including our affiliates, officers, directors, employees, and agents) is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages (such as lost profits, lost data, or business interruption) arising out of or relating to the Services, no matter the legal theory and even if we were told such damages were possible. To the maximum extent the law allows, our total liability for any and all claims relating to the Services is capped at the amount you paid Ordo for meals in the one month before the claim arose. This cap does not limit our obligation to refund your Ordo Balance under Section 9. Some places don't allow certain of these limits, so some may not apply to you. This section doesn't change any liability terms in a signed agreement between you and Ordo.

17. Indemnification

If your breach of these Terms, misuse of the Services, or violation of the law or someone else's rights leads to a claim against Ordo (or our affiliates, officers, directors, employees, or agents), you agree to cover the resulting losses, damages, and costs, including reasonable attorneys' fees, and to defend us against the claim. We can choose to take over the defense of any such matter at our own expense, and if we do, you agree to cooperate with us.

18. Dispute Resolution; Arbitration; Class Action Waiver

Talk to us first

Most concerns can be resolved quickly and informally. Before starting any formal proceeding, you agree to contact us at legal@ordoschools.com and give us 30 days to work toward a resolution. Please also contact us before disputing a charge with your bank.

Binding individual arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this section. Unless you and we agree otherwise, arbitration will be conducted in New York, New York (or remotely, by agreement), before a single arbitrator. Payment of filing and arbitrator fees will be governed by the AAA's rules. Judgment on the award may be entered in any court with jurisdiction.

Class action waiver

You and Ordo each waive the right to a jury trial and the right to participate in a class action, class arbitration, or other representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding, and may award relief only in favor of the individual party seeking relief. If this class action waiver is found unenforceable, this entire Section 18 (other than this sentence) will be void.

19. Termination; Survival

You can close your account at any time through your account settings or by contacting support, and Section 9 governs the refund of your remaining added funds. We may suspend or end your access to the Services if you violate these Terms or if needed to protect the Services, other users, or Ordo. Some sections naturally continue to apply after your account closes, including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution; those sections survive termination.

20. Changes to the Services or These Terms

We may update the platform, our menus, and these Terms from time to time. If we make material changes to these Terms, we will notify you through the platform or by email, and the updated Terms apply going forward from the date noted. Your continued use of the Services after changes take effect means you accept them; if you do not agree, stop using the Services and close your account.

21. Nondiscrimination

Ordo serves all families and does not discriminate on the basis of race, color, national origin, religion, sex, disability, age, marital or family status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity. For meals served under federal child nutrition programs, USDA civil rights requirements apply, and this institution is an equal opportunity provider. Program information can be made available in other languages and in alternative formats for persons with disabilities upon request. Information about filing a USDA program discrimination complaint (Form AD-3027) is available at usda.gov or by calling (866) 632-9992.

22. General

Michigan law governs these Terms, and the Federal Arbitration Act governs Section 18. If a dispute isn't subject to arbitration, it will be handled in the state or federal courts in Oakland County, Michigan, and we each agree to that venue. These Terms, the Privacy Policy, and any signed agreement between you and Ordo make up the full agreement between us about the Services. If any part of these Terms turns out to be unenforceable, that part will be enforced as far as the law allows and the rest still applies. You can't transfer your rights or obligations under these Terms to someone else without our written consent, though we may transfer ours. If we don't enforce a part of these Terms right away, we aren't giving up the right to enforce it later. And neither of us is responsible for delays or failures caused by events outside our reasonable control.

23. Contact Us

Questions about these Terms, your Ordo Balance, or a refund? Contact our support team through the platform. Legal inquiries may be directed to legal@ordoschools.com.