There are three ways to notify us if you need the cancel to be ordered:
Notifying Ordo via the app
- Go to your Orders Upcoming page.
- Look for the specific order then click the “Request help” button.
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- Add your notes and indicate the reason why you want to cancel the order.
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- Click “Submit Help Request”.
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Notifying Ordo via the email
Please send us an email at support@ordoschools.com with the following details:
- Your child’s name.
- Your child’s school’s name
- Date when the order is scheduled to be served,
- Short description why you’d like us to cancel the order (e.g., child is sick, child has a field trip, etc.).
Notifying Ordo via text message
You can also send us a text message at (855) 756-2909.