How can we help you?

Getting Started

How to Move Students to a Different Class
How can I create an Ordo account and add my children who are part of different locations?
How can I add myself as a staff member and a parent in a school?
Is Ordo free for schools?
How do I subscribe to Ordo texts and email alerts?
How can I tell if Ordo is offered at my school?
What is the order deadline?
How do I order with Ordo?
How can I bring Ordo to my school?
How does Ordo work?
Signing up as a new user

Order Issues

How do I view my order status?
My order did not show up?
How do I reschedule my student’s meal?
I’ve missed the deadline. Can I still order?
How do I cancel my order?
What do I do if I placed a duplicate order?
What do I do if my student is sick or absent from school?

Account Help

How do I change my email address on my account?
How do I add a student to my Ordo account?
How do I update my account?
What type of account do I need? Parent, student & staff accounts
Can I change my account type?
How do I create an account?
How do I reset my password?
How do I view my order status?

Lunch Questions

Does Ordo have allergy-safe school lunch?
Why is a meal labeled "Sold Out"?
How are meals delivered & distributed?
Are sides included?
What are the ingredients of a meal/which meals are allergy friendly?
Where is Ordo's food from?
How do I reschedule my student’s meal?
What do I do if I have an issue with the quality of meal?
Can I customize my order or meal?

Payment Issues

How do you handle absences and school cancellations?
How do I modify my payment method?
Can I use a coupon code or discount code?
How do I get a refund?

Fix A Problem

How to Move Students to a Different Class
I have an issue not listed here. How do I contact you?
What do I do if I accidentally ordered twice?
How do I cancel an order?
How do I modify an order?
How do I change my student's homeroom or lunch period?
How do I subscribe to Ordo texts and email alerts?
How do I unsubscribe from emails or texts?
How do I update my account?
My order did not show up?
How do I reschedule my student’s meal?

Need more help? 

Contact us